How can we help?

Use the "Log in" button at the top of this page. Enter the email address you used when you bought LifePages and we email you a link that signs you straight in. There is no password to remember.

Give it a few minutes, then look in your spam, junk or promotions folder. Make sure you typed the same email address you used at checkout. If it still has not come, write to us and we will sort it out.

The book is linked to the email address used at checkout, and sign-in links go to that address. If the person writing the book would rather use their own email address, write to us and we will help.

That is us. Card payments to LifePages show on bank statements as GETLIFEPAGES.COM. If you do not recognise a charge, write to us with the date and amount and we will tell you exactly what it was for.

Your plan is one payment, and each extra you chose after checkout, such as additional book copies, is a separate payment. So several charges on the same day are usually your plan and the extras you picked, not a double charge. If the amounts do not match what you chose, write to us.

We email a receipt after each payment. Look in your spam folder too. If you cannot find it, write to us and we will send it again.

Your plan ends on its own once you finish your book and send it to print, so there is nothing to cancel. If you want to stop sooner, write to us at support@getlifepages.com at least 48 hours before the end of your current period, and your plan will end when that period does.

Printing and shipping take about two to three weeks from the day you approve the finished book. You get tracking as soon as it leaves the bindery.

Write to us with the new address before your book goes to print and we will update it.

We are sorry. Write to us within 14 days of delivery with a photo of the damage, and we will arrange a replacement sent to the same address.